Hi Manu,
They do use a flatbed scanner, but they can also give detailed instructions for how to ensure color if an item is scanned or photographed elsewhere. They say that having them scan the work (for free) ensures the best quality print.
If you do use them, please let us know about your experience, o.k.? I've heard they are good, but haven't used them yet, myself.
Take care and good luck!
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- Molly
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